Sanhel 3d customised gifts

Cancellation Policy

We understand that sometimes plans change! Here’s how cancellations work at SanHel 3D Gifts.

Before Production or Dispatch

You may cancel your order any time before production begins or before it ships for a full refund.

Just contact us via Etsy messages as soon as possible with your order number.

After Production Has Started

Once production has started — especially for custom or personalised ornaments — the order cannot be cancelled, since the item is made specifically for you.

If your item has not yet shipped and is a non-custom design, we may still accept a cancellation and issue a refund (minus any material costs, if applicable).

After Dispatch

Once an order has been shipped, it can no longer be cancelled. However, if the item is not custom-made, you may still use your 14-day cooling-off right under Irish and EU law (see our Return Policy).

Custom or Personalised Orders

Irish and EU consumer law does not require sellers to accept cancellations for custom-made or personalised goods once production has begun.

That said, if we haven’t started printing yet, we’ll do our best to accommodate your request.

Refunds

Approved cancellations are refunded in full to your original payment method within 14 days.

Summary

Cancel anytime before production or shipping for a full refund.

Custom items: non-cancellable once production starts.

Shipped orders: can’t be cancelled, but you may still return if eligible under our return policy.

Refunds processed within 14 days.

For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"):