$43.75+ $58.33+
1-3 business days
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
SanHel 3D Gifts – Returns & Exchanges Policy
At SanHel 3D Gifts, every piece is made with care and attention. We want you to love your ornament — but if something isn’t right, we’re here to help.
Change of Mind (Online Purchases)
You may request a return within 14 days of receiving your item.
The item must be unused, in original condition and packaging.
Return shipping costs are the buyer’s responsibility.
Once we receive and inspect the item, your refund will be processed within 14 days to your original payment method.
Please note: handmade and 3D-printed items may show small variations — that’s part of their charm!
Custom or Personalised Orders
Customised or personalised ornaments (for example, with names or dates) cannot be returned unless faulty or incorrect.
Faulty or Damaged Items
If your item arrives faulty, damaged or not as described, please contact us within 7 days with a brief description and photo.
We’ll cover return shipping and offer a repair, replacement, or full refund.
Exchanges
To exchange an item, please return the original (following the steps above) and place a new order for the one you’d like instead.
Exchanges depend on stock availability.
Returns & Packaging
Please package items carefully — ideally in their original box — to avoid damage in transit.
We recommend tracked postage; we’re not responsible for items lost during return shipping unless arranged by us.
Summary
Returns accepted within 14 days (change of mind).
Faulty or incorrect items fully covered.
Custom pieces: returnable only if faulty.
Refunds issued within 14 days after inspection.
Your statutory rights under Irish law remain fully protected.
Yes! Most items can be personalized with names, dates, short messages, or color options. Just add your request in the personalization box or message me before ordering.
Every item is made to order using high-quality 3D printing.
Production time is usually 1–2 business days , personalised gifts may take 1-3 working days. Large or custom items may take slightly longer.
3D printing builds objects layer by layer. This means small layer lines or minor variations may appear. This is normal and part of the handmade nature of 3D-printed products.
Most items are printed in PLA, a durable, lightweight, and eco-friendly material made from corn starch. It is safe, odorless, and ideal for home décor and gifts.
For outdoor items and the ones that should be resistant to temperature over 60°c please message me and I will make it with ABS or ASA.
You can cancel before production begins.
Once printing starts — or if the item is personalized — cancellations are no longer possible.
• Personalized items: Not returnable unless damaged or incorrect.
• Non-personalized items: Returns accepted within 14 days of delivery.
Buyer pays return shipping. The item must be unused and in original condition.
If your order arrives damaged, please message me within 7 days with photos. I will replace the item or provide a refund. Your satisfaction is a priority.
Yes! I can include a free gift message.
Gift wrapping is available on request — just send me a message before purchase.
Yes, absolutely! Perfect for events, corporate gifts, weddings, or holidays.
Message me with the quantity and deadline and I’ll send a custom quote.
Yes — worldwide shipping is available.
Buyers are responsible for any customs or import taxes. Delays caused by customs are out of my control.